The group is tasked with supporting the firm's ability to capture essential knowledge and advice from experts, implementing best practices in the customer success industry.Įizips added, 'We couldn't be more pleased to have assembled the perfect team to ensure our customers' success.'ĬSM Practice is the world's first customer success strategy consulting firm. The Advisory Board for CSM Practice offers valued insights that promise to shape the growth of customer success advisory services. I look forward to working with the firm and supporting them in helping their clients succeed through integrity, trust, and a genuine interest in their customer success practice.' Beyond leading the strategic Customer Success consulting industry, they are committed to their values. It's an exciting moment for this sector.' Nick Mehta of Gainsight echoed this sentiment, sharing, 'I'm excited to join CSM Practice's advisory board. Customer Success Management (CSM) is such a critical area for businesses today. According to Chris Singh of SAP, 'It's an honor to become part of such a dynamic, accomplished group. Irit Eizips also sits on the Board.īoard members are sharing their enthusiasm at the opportunity to participate in CSM Practice's growth and strategic direction-setting. The members of the Board include Nick Mehta, CEO at Gainsight, Chris Singh, SVP Customer Success Management, Customer Engagement & Experience at SAP, Mary Poppen, Chief Customer Officer at Glint (a LinkedIn Company), Dutta Satadip, Chief Customer Officer at ActiveCampaign, Christy Augustine, Chief Operating Officer at Bloomreach, David Yoffie, SVP of Sales at Opentext, Maranda Ann Dziekonski, VP of Customer Success at Swiftly, Jim Eberlin, CEO at TopOpps and founder of Host Analytics and Gainsight, as well as Peter Armaly, Senior Director at Oracle.

In this context, the Advisory Board augments the firm's knowledge and competencies with its unique group of world-class customer success leaders. SaaS companies, in particular, need to develop and implement effective customer success strategies to drive renewals and upsells. Using recommended processes and policies, CSM Practice's customers significantly reduce the problem of churn, improve expansion selling, and accelerate new sales deals. Our client companies have seen the benefits of implementing CSM Practice's proven and unique customer success methodologies.' According to Irit Eizips, Chief Customer Officer and CEO of CSM Practice, 'At CSM Practice, we accelerate the profitable growth of both technology and services organizations by increasing revenues, in a scalable manner, from the existing customer base.

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