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I had to escalate my problem to the supervisor after wasting my time talking with an employee named Yvonne who is supposed to be very knowledgeable and experienced. Now If you are looking for an unreliable company, talk with employees who make promises they are not willing to keep and are not willing to help you or go the extra mile for the customer satisfaction My Publisher is the right company.

#MYPUBLISHER CUSTOMER SERVICE FULL#

I have done several books and it was always excellent service, full support and great products. I have been a customer with My Publisher from the very beginning. I don’t recommend My Publisher to my worst enemies! I wish I could give 0 stars for My Publisher, actually negative stars. The inside has a nice gray end sheet and then a nice vellum cover page: I wish they had more cover layout options, though. Nice cover - I like that the picture stretches all the way to the spine. Here's the '2010' book that I ordered from them: I got the 'layflat pages' option and that turned out really cool. Shutterfly charges for exactly the same size book).Īnyway, with all that said, the book itself is pretty good. So you can get a 100 page book for $35 (plus

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Sometimes have a code where you can get up to 70 extra pages free - and Them that comes up occasionally is through Photobook Girl. On, but it's for two copies of the same book. They often have a 'buy one get one free' deal going You can't order different books at the same time just multiple copies of the same book.ĭeals aren't great.Several pages printed unexpectedly dark.Other things I don't like about MyPublisher: Order goes through, but then the book does not upload? You've already purchased the book, and now it can't be uploaded? It makes far more sense to upload the book first, and then place orders. This arrangement - ordering before uploading - opens the ordering (Remember, youĬreate the book in a program on your computer, not on the internet). You make your orderįirst, and then you upload your book to their website. Some layouts, seemingly at random, just can't be altered.Īdditionally, the order process is backward.

There's no reason given or any logic in this, it's just how

Some layouts, if they're part of a theme, are locked and cannot beĬustomized.

There's a huge lack of background choices, themes, and frames.

Because you have toĭrag it, you cannot be extremely accurate - you have the limitations of Inch it along with the arrow keys on the keyboard. On the page, you have to drag the photo box with your mouse. You assemble the photo book offline, then order it and upload it to their website.

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It's a program that you download to your computer. I just really really don't like working with their software. The first was our family's '2010' year book, and the second was a Christmas present for my sister last year. Strongest opinions are always those who like MyPublisher better. Shutterfly and MyPublisher, and it seems like the people with the I've seen numerous conversations on the web comparing

Mypublisher customer service